Refund & shipping policies

Overview

Puro Pep Lab works to provide accurately packed research products and responsive order support. Due to product-integrity and handling considerations, purchases are subject to the terms below.

No returns after shipment

Orders are final once shipped, and returned products cannot be accepted or restocked. This policy does not limit any rights that cannot legally be waived.

Damaged, defective, or incorrect items

Contact orders@puropeplab.com within 48 hours of delivery if an item arrives damaged, defective, or different from the confirmed order.

Please include:

• Your order number
• Clear photographs of the item and packaging
• A brief description of the problem

After review, an appropriate replacement or refund will be offered when the claim is verified.

Lost, stolen, or delivered packages

If USPS marks a shipment delivered but it cannot be located, first check with household members, neighbors, and the local Post Office. A delivered scan does not automatically qualify for a refund, but Puro Pep Lab will provide available shipment information and assist with an eligible carrier claim.

If tracking shows a package lost in transit, contact us so we can help begin the USPS claim process.

Order cancellations

• Cancellation requests must be received before the order is processed or shipped.
• Orders cannot be canceled after shipment.
• Submit requests promptly and include the order number.

Approved refunds

Approved refunds will be returned through the same payment service used for the order when practical. Allow 5–10 business days after approval for processing. Timing may vary by Zelle, Venmo, Apple Cash, or the customer's financial institution.

Situations generally not eligible for a refund

• Change of mind after the order has been processed or shipped
• An address entered incorrectly by the customer
• Carrier delays that do not result in loss or damage
• Claims submitted without the information reasonably needed for verification

Order processing

Orders are normally processed within 1–3 business days after payment is confirmed. Weekends and federal holidays are not business days. A submitted order is not considered paid until the Zelle, Venmo, or Apple Cash payment is verified.

U.S.-only shipping and rates

Puro Pep Lab currently ships only to eligible addresses within the United States.

• USPS Ground Advantage shipping is free when the merchandise subtotal is over $65.
• Orders of $65 or less include a $7 USPS Ground Advantage shipping charge.

Carrier delivery dates are estimates and are not guaranteed.

Tracking

USPS or UPS tracking information will appear on the secure order-status pageafter the shipment is prepared. The order number and matching checkout email are required.

Shipping restrictions

Orders will be shipped only where the requested products and service are permitted. Customers are responsible for providing a deliverable U.S. address and complying with applicable local requirements.

Delays

Weather, carrier disruptions, holidays, and other circumstances may affect delivery after USPS accepts a package. If Puro Pep Lab cannot ship within the stated processing period, the customer will be contacted and may either accept the revised shipment date or cancel the unshipped order for a full refund.

Incorrect shipping information

Customers must verify their shipping information before submitting an order. Contact us immediately if a correction is needed. Address changes cannot be guaranteed after processing begins, and costs caused by an incorrect customer-provided address may not be refundable.

Package protection

Qualifying USPS Ground Advantage shipments include up to $100 of carrier insurance under USPS terms. Additional insurance may be requested before shipment and may require an additional charge. Carrier approval and proof-of-value requirements apply to all claims.

Split shipments

An order may be sent in more than one package when necessary. When this happens, available tracking information will be provided for each package at no additional standard-shipping charge.